Meet Our Team

Billy is the President of our office, responsible for overseeing all aspects of Brown and Brown Tacoma’s business operations. He started his career at our corporate headquarters in Daytona Beach, Florida. In January 2014 Billy relocated to the Pacific Northwest to assume his current leadership role. Billy prides himself on being available to assist our customers and teammates, and focuses heavily on the growth and development of our people. As an active member of the community, Billy works with many local non-profits, including: Pierce County YMCA, the American Heart Association, and the Executive Council for a Greater Tacoma. Prior to joining Brown and Brown, Billy earned a dual degree in Risk Management & Insurance and Finance, and a minor in Psychology from Florida State University. When he is not leading our office, Billy is spending time with his wife, Brittany, and son, William.

Collette is the Personal Lines and Small Business Service Manager with Brown & Brown of WA Inc.—Tacoma. With almost 30 years in the insurance industry, Collette’s specialties include personal lines coverage for: home, auto, umbrella, valuable articles, flood, mobile home, motorcycle, and life and disability insurance. Collette received her B.A. in English Literature from Montana State University In addition to her Personal Insurance designations (AAI & AAM), she holds a multi-state Property & Casualty License. Collette is committed to her community and her customers and looks forward to reviewing your insurance portfolio.

Roberta (Roberta Turner) is an Administrative Services Leader at Brown & Brown of WA Inc. – Tacoma. With over 15 years with the company, she is responsible for day-to-day operations of our busy, customer-focused office. In addition, Roberta chairs our Tangle C Committee, an internal committee committed to providing our team members opportunities to contribute to the community, staff appreciation, and wellness. Outside of work, Roberta enjoys her family life: a husband, two sons, and six grandchildren. Her hobbies include scrapbooking and designing crafts and she hosts a vast collection of Pez dispensers quite often referred to as the Turner Museum of Pez!

As an Senior Employee Benefits Consultant and Leader of the NWFA Trust Team, Donna knows that strong negotiation skills and a keen understanding of markets and compliance are keys to providing quality insurance services for her customers. Her specialties include: association benefit programs (multiple employer welfare associations), benefit programs designed to meet the needs of banks, credit unions, retirement and assisted living centers, and other professional service organizations. Donna earned her B.A. in Business Administration from Western Washington University. She is also a graduate of the Wellesley College Executive Leadership Program.

Daniel Smith is an Employee Benefits Consultant and the Sales Leader for Brown & Brown of WA Inc. – Tacoma. Daniel is passionate about innovating and implementing strategies to help his customers form sustainable health plans and improve the health and engagement of their employees. Daniel graduated from Pacific Lutheran University with a B.A. in Marketing Management. He sits on several community boards and currently serves as President of the local SHRM chapter. Outside his insurance work and community involvement, Daniel enjoys spending time with his wife and two children in addition to golfing, traveling, and playing games, like ping-pong, that are steeped in competition.

Stephenie is a Service Team Leader with the NWFA Trust Team and the Employee Benefits Department of Brown & Brown of WA Inc. – Tacoma. With more than 20 years in the insurance and financial industries, Stephenie’s specialties include: Association Health Plan benefit programs, database implementations and management, small and large group marketing, customer service, and 5500 preparation. She is responsible for coordinating carrier negotiations, creating customer renewal presentations, implementing customer decisions and providing employee communications. Stephenie earned her Bachelor of Arts in Economics from the University of Puget Sound.

Sara is an Employee Benefits Service Team Leader at Brown & Brown of WA Inc. – Tacoma. With over 12 years in the insurance industry and customer service, Sara’s specialties include: mid- to large-group benefits, sponsored benefit programs and associations, strategic planning, communications strategy, and customer service. Sara is a member of the Tacoma B&B Leadership Team and Tangle-C Committee. She A.A. in Art and Science from Bellevue College (2005) and her B.A. in Communications from the University of Washington (2009). Sara enjoys spending time outdoors with her family and friends, watching movies, dabbling in photography, cooking/baking, and watching movies whenever possible.

Randy is the Accounting Leader for Brown & Brown of WA Inc. – Tacoma. With over 25 years of experience in the financial field, Randy manages the Account Department of B&B Tacoma and works directly with the Leadership Team to keep the office running like a well-oiled machine. Before joining the Tacoma office, Randy served as Accounting Leader for Brown & Brown of Homestead, Florida. Recently, he spearheaded B&B Tacoma’s conversion to a brand-new, state-of-the-art management system called Voyager. In his spare time, Randy enjoys golfing, traveling, and being outdoors.

Kristy is the Property & Casualty Service Team Leader with Brown & Brown of Washington, Inc. – Tacoma. With almost 10 years in the insurance industry, Kristy’s specialties include: public entities, school districts, contractors, manufacturers, and bonding. As Service Team Leader, Kristy is responsible for marketing new and renewal policies, preparing proposals, negotiating coverages and premiums on behalf of the customers, and assisting policy holders as needed. She also works to train new teammates and reviews internal procedures within the Property & Casualty Department. She earned her A.A. in Applied Science Legal Administration at Puget Sound Community College.

Bev is a Senior Employee Benefits Broker/Consultant with Brown & Brown of WA Inc. – Tacoma. With over 30 years in the industry, Bev’s specialties include: strategy and product development, negotiations, and communications. Recently, she has emphasized value-based healthcare purchasing solutions. Bev earned her B.A. in Law & Justice from Indiana and Central Washington Universities. She is a Chartered Life Underwriter (CLU), a Fellow with the American Leadership Forum, and she holds a Health Cost Management certificate from the National Wellness Institute. An advocate for business leadership and engagement in community, Bev has served numerous community service organizations throughout the Pacific Northwest. She is all-lines licensed in WA State and enjoys directly working with customers and their employees to provide quality coverage and service, while managing to budget.

Kim is a Commercial Insurance Account Executive with Brown & Brown of WA Inc. – Tacoma. With more than 37 years in the insurance industry, Kim’s specialties include: risk management for public entities and schools, non-profit organizations, errors and omission exposures, professional liability, contractors, manufacturers, wholesalers, and non-profit organizations. Kim earned his B.A. in Economics from the University of Washington in 1980. He spent six years as a Property & Casualty Underwriter with a national insurer before joining Brown & Brown in 1986. In addition to his active participation in the Tacoma community, Kim enjoys golf, hiking, and spending time with his six grandchildren.

Nat is a Large Commercial Insurance Broker at Brown & Brown of WA Inc. – Tacoma. With over 45 years in the industry, Nat’s focus is working with large, complex customers whose needs include professional and management liability exposures and cyber issues. She works with her customers from a consultant’s perspective to help them develop the optimal insurance program to effectively address their exposures to risk. Nat attended Southern Oregon College and has achieved the following designations: Chartered Property Casualty Underwriter, Associate in Risk Management and Certified Insurance Counselor. Outside the office Nat enjoys reading, golfing, biking, hiking and cooking.

Bryan is a Property & Casualty Consultant and Broker at Brown & Brown of WA Inc. – Tacoma. With over 25 years of experience and a clientele that spans most of the United States, Bryan brings expertise, trust-based relationships, and excellent negotiating skills to everyone he works with. Bryan’s specialties include: devising insurance policies for large-scale risks, balancing coverage alignment and resource utilization, and helping customers maximize their risk management efforts and minimize claims. His primary industries of focus are: construction, development, property, and specialty casualty risks. Outside the office, Bryan enjoys music, sports, and spending time with his family.

Carrie is an Employee Benefits Consultant with Brown & Brown of WA Inc. – Tacoma. With more than 20 years in the insurance industry, Carrie’s specialties include self-funded and alternative funding programs, non-profit corporate benefit programs, multi-state/location benefit plans, collective bargaining/union groups, and wellness programs and initiatives. An active member of the South Sound community, Carrie is a member for the Society for Human Resource Management. She is also a past member of several committees dedicated to improving education in Tacoma. Carrie received her education at California Polytech State University and currently serves as a director for Tacoma Topsoccer.

Paul is the Technical Services Leader for Brown & Brown of WA Inc. – Tacoma. With more than 30 years in the Employee Benefits insurance industry, Paul specializes in: alternate funding arrangements, legislative and regulatory compliance, business and product development, and underwriting/claims analysis. Paul earned his B.S. in Finance & Business Economics from the University of Southern California. He is a past Healthcare Committee Board Member for the Association of Washington Business.

Pam is a Commercial Insurance Account Manager at Brown & Brown of WA Inc. – Tacoma. With over 30 years of insurance industry experience, Pam services a large book of commercial business for the office. She prides herself on making customer service her number one priority and she specializes in working with non-profit organizations, contractors, and transportation risks. A longtime resident of the Pacific Northwest, Pam enjoys the natural beauty and the abundant creativity of the region. She has two children: her daughter is currently pursuing a PhD in Biochemistry and her son is a recent graduate of the School of Math and Sciences in Tacoma.

As an Employee Benefits Consultant, Brittany assists companies in desiging and implementing a comprehensive employee benefits program, including a variety of health and welfare offerings. Brittany's responisibilities go beyond the renewal period to include management of claims, ongoing service, and year-round strategic panning. She also helps navigate her clients through complex compliance and reporting requirements. She is reponsible for overseeing all aspects of procurement and maintenance of her clients' employee benefit program. Brittany earned her Bachelor of Business Administration degree in Risk Management and Insurnce from the University of Georgia. She holds her Life & Disability (Health) License in both Washington and Florida and has earned her Group Benefits Associate (GBA) designation. Brittany is currently serving as a Board Trustee for the Museum of Glass and is a member of the Capital Campaign Committee for Tacoma Community House. Together, Brittany and her husband, Billy (President of Brown & Brown of WA, Tacoma), co-chaired the American Heart Association's 2017 Dinner with Heart Gala. She also co-chaired the Museum of Glass's 2016 and 2017 Red Hot Gala. Brittany welcomed her first child, a son, in October of 2017.

Andy is a Commercial Insurance Broker and Workers’ Compensation Consultant at Brown & Brown of WA Inc. – Tacoma. Though born and raised in Tacoma, and a graduate of Western Washington University, Andy spent the first six years of his career with the Brown & Brown office in Phoenix, Arizona. It was there that he developed a specialty in Workers’ Compensation, working extensively in several states’ systems. Eventually, he started managing a book of business with a focus on construction and transportation/logistics. Since relocating to Tacoma, Andy has worked as broker to help businesses craft effective insurance programs and he has spearheaded the Tacoma office’s Workers’ Compensation practice area. Andy enjoys working with businesses with complex or varied operations, as they present exciting opportunities for creative insurance solutions.

Trish is a Personal Lines Account Manager with Brown and Brown of WA Inc.—Tacoma. With over 25 years in the insurance industry, Trish’s specialties include personal lines coverage for: home, auto, umbrella, valuable articles, flood, mobile home, motorcycle, life and disability insurance, and long term care. Trish is committed to her community and has previously worked with the Puyallup Girl Scouts, the Auburn Food Bank, and Angel Food Ministries. She is currently serving as a mentor mom for her local MOPS organization, since she has two grown daughters of her own. Trish prides herself on excellent customer service and would love to show you what Brown and Brown’s independent markets can do for you.

Natalie is an Employee Benefits Account Executive with Brown & Brown of WA Inc. – Tacoma. Her specialties include: multi-year strategic benefit planning, employee level education and consulting, experience report analysis, group retiree plans, and technology implementation and support. Natalie holds a B.S. in Physical Education and a Health Fitness Endorsement. She uses her experience in this field to help clients implement and maintain wellness programs. She is passionate about technology and has spent a majority of her time at Brown & Brown vetting benefit technology vendors and helping customers smoothly transition and implement benefit technology systems.

Sean is a Group Benefits Account Manager with the Employee Benefits Department at Brown & Brown of WA Inc. – Tacoma. Initially hired as the Small Group & House Accounts Benefit Account Manager, Sean has transitioned to working with Mid-Market & Large Employee Groups, marketing new and renewing small and midmarket business. When he’s not at work, Sean enjoys spending time with his family and friends and being a father and licensed foster parent. Sean is also a leader for Engaged Encounter, a weekend getaway for engaged or pre-engaged couples, where he and his wife share life stories about marriage that help spur productive conversation and reflection for the couples that attend.

Leslie is an Employee Benefits Account Manager with the NWFA Trust Team and Brown & Brown of Washington – Tacoma. With more than 28 years in the insurance industry, Leslie’s specialties include: human resources management, multiple employer plans, Form 5500 preparation, COBRA Administration, Experience Reporting and Compliance. Leslie graduated from the University of Washington with dual Bachelor Degrees in Sociology and Society & Justice. Outside work, Leslie enjoys spending time with her family, baking, reading, kayaking, and just being in the outdoors.

Natalie is a Personal Lines Sales Executive with Brown & Brown of WA Inc. – Tacoma. Natalie is a licensed broker in the Personal Lines Department, specializing in high net worth individuals. With more than 7 years in the insurance industry, Natalie’s areas of expertise include: executive risk analysis for business owners, corporate executives, managers, and working professionals.  Natalie earned her B.S. in Political Science at University of Utah, graduating in the top of her class. She completed her degree while working in insurance and winning numerous sales awards. She values her customer relationships and works hard to exceed customer expectations.

Wes is a Commercial Lines Account Executive with Brown & Brown of WA Inc. – Tacoma. His specialties include: Workers Compensation, General Liability, Professional Liability, Manufacturing, and Construction. Wes earned his B.A. in Business with a focus on Marketing from University of Washington – Tacoma, his Minor in Economics from the Milgard School of Business, and his A.A. in Business from Pierce College. He is a member of Phi Theta Kappa Honor Society. Wes is the current Board President of the non-profit organization called Safe Streets and he sits on the Advisory Council for the Tacoma Center YMCA. Outside work, Wes enjoys hiking, snowboarding, and fishing.

Bri is the Director of First Impressions, as well as an Administrative Assistant at Brown & Brown of WA, Inc. – Tacoma. In addition to running the reception desk, Bri also helps the office manager keep the office running smoothly. She assists the Personal Insurance Department as part of the Personal Lines Service Team, and she proudly serves on the office's Tangle C Committee. Bri earned her Associate’s Degree from Pierce College. Outside of work, she enjoys reading, playing with her dogs, and coaching club volleyball.

Jennie is an Account Manager for all Small Commercial accounts at Brown & Brown of Washington Inc. – Tacoma. With a license in Personal and Commercial Lines, Jennie’s specialties include: General Liability, Property, Professional Liability, Commercial Auto, Business Owners' Package policies, Umbrellas, and Bonds. She has run the Small Business department of Brown & Brown since May 2017; previously, she has worked in account management for both Personal Lines and Small Commercial clients. Jennie earned her A.A. in Administrative Information Management from Utah Valley University. A proud resident of Washington state, Jennie enjoys spending time with her husband, three children, three dogs, and cat.

Kelly is an Employee Benefits Account Manager with the NWFA Trust Team at Brown & Brown of WA Inc. – Tacoma. A lifelong promoter of human wellbeing, Kelly brings her passion for creating workplace cultures of wellness to her role as the Trust Team’s wellness expert. Her areas of expertise include: employee engagement and communications, wellness strategy and development, content writing, and conference coordination. Kelly earned her Bachelor of Fine Arts (BFA) in Dance Performance and Choreography, at Arizona State University and her Master of Arts (MA) in Systems Counseling from Bastyr University.

Abe works as the sole Marketing Representative for the Property & Casualty Department at Brown & Brown of Washington Inc. – Tacoma. Abe is responsible for marketing, negotiating, and placing business with top rated insurance carriers. He consistently networks with carriers’ Territory Representatives and Underwriters to build what Aristotle calls the “Friendship of the Good.” Before joining the Tacoma team in March, Abe spent five years serving in the United States Army. Sergeant Howard ended his service in 2016 as a Team Leader in the 2nd Battalion, 17th Field Artillery Regiment. His outposts ranged across the globe, including assignments in Afghanistan. Upon his permanent return to the U.S., Abe earned his Property & Casualty Producer License and his Life and Disability Producer License. Abe enjoys spending time with family, reading a vast array of books, and learning business industry operations.

Britt is an Account Manager for the Personal Lines and Small Commercial Departments of Brown & Brown of WA Inc. – Tacoma. She started her insurance career in 2012, in a front desk/administrative assistant role. Realizing her own love for the industry, Britt earned her P&C Insurance License and worked her way up the ranks. A native and lifelong resident of the Pacific Northwest, Britt couldn’t think of a better place to live. She spent several years volunteering with the Tillamook State Forest in Oregon and appreciates every sunny day we get!

Lisa serves as an Account Service Specialist for the Commercial Property & Casualty Department of Brown & Brown of WA Inc. - Tacoma.

Nayeli is an Account Service Specialist with the Employee Benefits Department of Brown & Brown of WA Inc. – Tacoma. Her specialties include: plan design, analytics, communications, and operations. Nayeli graduated in the spring of 2017 from Tacoma Community College with an Associate’s Degree in Applied Sciences and Accounting. She also has extensive professional experience in billing, payroll, business taxes, and computerized accounting. A native of the Pacific Northwest, Nayeli enjoys basking in all the wonderful scenery that Washington has to offer. She loves hiking, yoga, and traveling both locally and abroad.

Thierry is a Benefits Marketing Analyst with the Employee Benefits Department of Brown & Brown of WA Inc. – Tacoma. He is responsible for marketing both new and renewing business of all sizes, as well as developing and maintaining carrier relationships. He works side by side with the entire Benefits Department to ensure that customers receive the optimal configuration of benefits for their employees. His specialties include: cost-benefit analysis, operational efficiency design, and dexterity in Microsoft Office. He graduated from the University of Idaho in 2016 with a Bachelor’s Degree in Mathematics and an emphasis on Applied Scientific Modeling. In his free time, Thierry enjoys taekwondo, fencing, and rock climbing.

Shirley is the Accounting Associate for Brown & Brown of WA Inc. – Tacoma. With more than 10 years’ experience as an accountant and payroll manger, Shirley works closely with the Accounting Leader to manage the financial processes of the Tacoma office. Her duties include: data entry, general accounting functions and clerical duties, receptionist operations, and inter-departmental support. Before joining the Brown & Brown team, Shirley worked as a Staff Accountant for TM Athletics Inc. She is a proud native of the Pacific Northwest. In her spare time, Shirley enjoys outdoor activities such as hiking, cycling, and walkathons, and spending quality time with her family and friends.

Angela is an Employee Benefits Account Service Specialist at Brown & Brown of WA Inc. – Tacoma. She helps her team to manage customer accounts and process contracts between carriers and customers. In addition to cleaning up accounts after transferring systems, Angela also works with the Trust Team to help aid in their account management. In May of 2018, Angela will graduate from Pacific Lutheran University with a Bachelor’s Degree in Financial Mathematics.

Billie is an Account Manager for the Commercial Insurance Department of Brown & Brown of WA Inc. - Tacoma. With over fourteen years in the insurance industry, Billie works with the Property & Casualty team to service a book of business. Her professional background includes both administrative and accounting experience. A proud resident of the Pacific Northwest, Billie enjoys doing yoga and spending time with her two daughters and their two dogs.

Miranda is a Senior Account Manager at Brown & Brown of WA Inc. – Tacoma, with over 19 years of insurance industry experience. Miranda’s specialties include: mid- to large group benefits, strategic planning, alternative and self-funding, employee education and advocacy, workplace wellness, and compliance requirements and adherence. She received her Associates Degree with a focus on Health Information Technology from Tacoma Community College. Outside of work, Miranda enjoys spending time outdoors with her two children.

Terri Luther is an Employee Benefits Consultant with Brown & Brown of Washington Inc. – Tacoma Office.  Terri has been in the insurance industry for 31 years.  A majority of Terri’s insurance career was with the Washington Counties Insurance Fund (WCIF), a public sector non-profit multiple employer health and welfare trust.  With 22 years with the WCIF, Terri worked in many positions with the last serving as the organizations Deputy Director. Terri also spent 9 years on the carrier side of the insurance industry working for Willamette Dental Group as their Regional Sales Manager serving Washington State. Outside work, Terri enjoys walking, hiking, cooking and spending time with her husband, two children, daughter-in-law and grandson.