Meet Our Team

Billy is the President of our office, responsible for overseeing all aspects of Brown and Brown Tacoma’s business operations. He started his career at our corporate headquarters in Daytona Beach, Florida. In January 2014 Billy relocated to the Pacific Northwest to assume his current leadership role. Billy prides himself on being available to assist our customers and teammates, and focuses heavily on the growth and development of our people. As an active member of the community, Billy works with many local non-profits, including: Pierce County YMCA, the American Heart Association, and the Executive Council for a Greater Tacoma. Prior to joining Brown and Brown, Billy earned a dual degree in Risk Management & Insurance and Finance, and a minor in Psychology from Florida State University. When he is not leading our office, Billy is spending time with his wife, Brittany, and son, William.

Collette is the Personal Lines and Small Business Service Manager with Brown & Brown of WA Inc.—Tacoma. With almost 30 years in the insurance industry, Collette’s specialties include personal lines coverage for: home, auto, umbrella, valuable articles, flood, mobile home, motorcycle, and life and disability insurance. Collette received her B.A. in English Literature from Montana State University In addition to her Personal Insurance designations (AAI & AAM), she holds a multi-state Property & Casualty License. Collette is committed to her community and her customers and looks forward to reviewing your insurance portfolio.

Roberta (Roberta Turner) is an Administrative Services Leader at Brown & Brown of WA Inc. – Tacoma. With over 15 years with the company, she is responsible for day-to-day operations of our busy, customer-focused office. In addition, Roberta chairs our Tangle C Committee, an internal committee committed to providing our team members opportunities to contribute to the community, staff appreciation, and wellness. Outside of work, Roberta enjoys her family life: a husband, two sons, and six grandchildren. Her hobbies include scrapbooking and designing crafts and she hosts a vast collection of Pez dispensers quite often referred to as the Turner Museum of Pez!

As an Senior Employee Benefits Consultant and Leader of the NWFA Trust Team, Donna knows that strong negotiation skills and a keen understanding of markets and compliance are keys to providing quality insurance services for her customers. Her specialties include: association benefit programs (multiple employer welfare associations), benefit programs designed to meet the needs of banks, credit unions, retirement and assisted living centers, and other professional service organizations. Donna earned her B.A. in Business Administration from Western Washington University. She is also a graduate of the Wellesley College Executive Leadership Program.

Daniel Smith is an Employee Benefits Consultant and the Sales Leader for Brown & Brown of WA Inc. – Tacoma. Daniel is passionate about innovating and implementing strategies to help his customers form sustainable health plans and improve the health and engagement of their employees. Daniel graduated from Pacific Lutheran University with a B.A. in Marketing Management. He sits on several community boards and currently serves as President of the local SHRM chapter. Outside his insurance work and community involvement, Daniel enjoys spending time with his wife and two children in addition to golfing, traveling, and playing games, like ping-pong, that are steeped in competition.

Stephenie is a Service Team Leader with the NWFA Trust Team and the Employee Benefits Department of Brown & Brown of WA Inc. – Tacoma. With more than 20 years in the insurance and financial industries, Stephenie’s specialties include: Association Health Plan benefit programs, database implementations and management, small and large group marketing, customer service, and 5500 preparation. She is responsible for coordinating carrier negotiations, creating customer renewal presentations, implementing customer decisions and providing employee communications. Stephenie earned her Bachelor of Arts in Economics from the University of Puget Sound.

Sara is an Employee Benefits Service Team Leader at Brown & Brown of WA Inc. – Tacoma. With over 12 years in the insurance industry and customer service, Sara’s specialties include: mid- to large-group benefits, sponsored benefit programs and associations, strategic planning, communications strategy, and customer service. Sara is a member of the Tacoma B&B Leadership Team and Tangle-C Committee. She A.A. in Art and Science from Bellevue College (2005) and her B.A. in Communications from the University of Washington (2009). Sara enjoys spending time outdoors with her family and friends, watching movies, dabbling in photography, cooking/baking, and watching movies whenever possible.

Randy is the Accounting Leader for Brown & Brown of WA Inc. – Tacoma. With over 25 years of experience in the financial field, Randy manages the Account Department of B&B Tacoma and works directly with the Leadership Team to keep the office running like a well-oiled machine. Before joining the Tacoma office, Randy served as Accounting Leader for Brown & Brown of Homestead, Florida. Recently, he spearheaded B&B Tacoma’s conversion to a brand-new, state-of-the-art management system called Voyager. In his spare time, Randy enjoys golfing, traveling, and being outdoors.

Kristy is the Property & Casualty Service Team Leader with Brown & Brown of Washington, Inc. – Tacoma. With almost 10 years in the insurance industry, Kristy’s specialties include: public entities, school districts, contractors, manufacturers, and bonding. As Service Team Leader, Kristy is responsible for marketing new and renewal policies, preparing proposals, negotiating coverages and premiums on behalf of the customers, and assisting policy holders as needed. She also works to train new teammates and reviews internal procedures within the Property & Casualty Department. She earned her A.A. in Applied Science Legal Administration at Puget Sound Community College.

Bev is a Senior Employee Benefits Broker/Consultant with Brown & Brown of WA Inc. – Tacoma. With over 30 years in the industry, Bev’s specialties include: strategy and product development, negotiations, and communications. Recently, she has emphasized value-based healthcare purchasing solutions. Bev earned her B.A. in Law & Justice from Indiana and Central Washington Universities. She is a Chartered Life Underwriter (CLU), a Fellow with the American Leadership Forum, and she holds a Health Cost Management certificate from the National Wellness Institute. An advocate for business leadership and engagement in community, Bev has served numerous community service organizations throughout the Pacific Northwest. She is all-lines licensed in WA State and enjoys directly working with customers and their employees to provide quality coverage and service, while managing to budget.

Kim is a Commercial Insurance Account Executive with Brown & Brown of WA Inc. – Tacoma. With more than 37 years in the insurance industry, Kim’s specialties include: risk management for public entities and schools, non-profit organizations, errors and omission exposures, professional liability, contractors, manufacturers, wholesalers, and non-profit organizations. Kim earned his B.A. in Economics from the University of Washington in 1980. He spent six years as a Property & Casualty Underwriter with a national insurer before joining Brown & Brown in 1986. In addition to his active participation in the Tacoma community, Kim enjoys golf, hiking, and spending time with his six grandchildren.

Nat is a Large Commercial Insurance Broker at Brown & Brown of WA Inc. – Tacoma. With over 45 years in the industry, Nat’s focus is working with large, complex customers whose needs include professional and management liability exposures and cyber issues. She works with her customers from a consultant’s perspective to help them develop the optimal insurance program to effectively address their exposures to risk. Nat attended Southern Oregon College and has achieved the following designations: Chartered Property Casualty Underwriter, Associate in Risk Management and Certified Insurance Counselor. Outside the office Nat enjoys reading, golfing, biking, hiking and cooking.

Bryan is a Property & Casualty Consultant and Broker at Brown & Brown of WA Inc. – Tacoma. With over 25 years of experience and a clientele that spans most of the United States, Bryan brings expertise, trust-based relationships, and excellent negotiating skills to everyone he works with. Bryan’s specialties include: devising insurance policies for large-scale risks, balancing coverage alignment and resource utilization, and helping customers maximize their risk management efforts and minimize claims. His primary industries of focus are: construction, development, property, and specialty casualty risks. Outside the office, Bryan enjoys music, sports, and spending time with his family.

Carrie is an Employee Benefits Consultant with Brown & Brown of WA Inc. – Tacoma. With more than 20 years in the insurance industry, Carrie’s specialties include self-funded and alternative funding programs, non-profit corporate benefit programs, multi-state/location benefit plans, collective bargaining/union groups, and wellness programs and initiatives. An active member of the South Sound community, Carrie is a member for the Society for Human Resource Management. She is also a past member of several committees dedicated to improving education in Tacoma. Carrie received her education at California Polytech State University and currently serves as a director for Tacoma Topsoccer.

Pam is a Commercial Insurance Account Manager at Brown & Brown of WA Inc. – Tacoma. With over 30 years of insurance industry experience, Pam services a large book of commercial business for the office. She prides herself on making customer service her number one priority and she specializes in working with non-profit organizations, contractors, and transportation risks. A longtime resident of the Pacific Northwest, Pam enjoys the natural beauty and the abundant creativity of the region. She has two children: her daughter is currently pursuing a PhD in Biochemistry and her son is a recent graduate of the School of Math and Sciences in Tacoma.

As an Employee Benefits Consultant, Brittany helps employers design and implement comprehensive employee benefit programs, including a variety of health and welfare offerings. Brittany's responsibilities go beyond the renewal period to include management of claims, ongoing service, and year-round strategic planning. She also helps navigate her clients through complex compliance and ACA reporting requirements. She is responsible for overseeing all aspects of procurement and maintenance of her clients' employee benefit program. Brittany earned her Bachelor of Business Administration degree in Risk Management and Insurance from the University of Georgia. She holds her Life & Disability (Health) License in both Washington and Florida and has earned her Group Benefits Associate (GBA) designation. Brittany is currently serving as a Board Trustee for the Museum of Glass (MOG) and co-chaired the 2016 and 2017 MOG Red Hot Gala. In addition, she is a member of the Capital Campaign Committee for Tacoma Community House. Together, Brittany and her husband, Billy (President of Brown & Brown of WA, Tacoma), co-chaired the American Heart Association's 2017 Dinner with Heart Gala. She welcomed her first child, a son, in October of 2017.

Andy is a Commercial Insurance Broker and Workers’ Compensation Consultant at Brown & Brown of WA Inc. – Tacoma. Though born and raised in Tacoma, and a graduate of Western Washington University, Andy spent the first six years of his career with the Brown & Brown office in Phoenix, Arizona. It was there that he developed a specialty in Workers’ Compensation, working extensively in several states’ systems. Eventually, he started managing a book of business with a focus on construction and transportation/logistics. Since relocating to Tacoma, Andy has worked as broker to help businesses craft effective insurance programs and he has spearheaded the Tacoma office’s Workers’ Compensation practice area. Andy enjoys working with businesses with complex or varied operations, as they present exciting opportunities for creative insurance solutions.

Trish is a Personal Lines Account Manager with Brown and Brown of WA Inc.—Tacoma. With over 25 years in the insurance industry, Trish’s specialties include personal lines coverage for: home, auto, umbrella, valuable articles, flood, mobile home, motorcycle, life and disability insurance, and long term care. Trish is committed to her community and has previously worked with the Puyallup Girl Scouts, the Auburn Food Bank, and Angel Food Ministries. She is currently serving as a mentor mom for her local MOPS organization, since she has two grown daughters of her own. Trish prides herself on excellent customer service and would love to show you what Brown and Brown’s independent markets can do for you.

Leslie is an Employee Benefits Account Manager with the NWFA Trust Team and Brown & Brown of Washington – Tacoma. With more than 28 years in the insurance industry, Leslie’s specialties include: human resources management, multiple employer plans, Form 5500 preparation, COBRA Administration, Experience Reporting and Compliance. Leslie graduated from the University of Washington with dual Bachelor Degrees in Sociology and Society & Justice. Outside work, Leslie enjoys spending time with her family, baking, reading, kayaking, and just being in the outdoors.

Natalie is a Personal Lines Sales Executive with Brown & Brown of WA Inc. – Tacoma. Natalie is a licensed broker in the Personal Lines Department, specializing in high net worth individuals. With more than 7 years in the insurance industry, Natalie’s areas of expertise include: executive risk analysis for business owners, corporate executives, managers, and working professionals.  Natalie earned her B.S. in Political Science at University of Utah, graduating in the top of her class. She completed her degree while working in insurance and winning numerous sales awards. She values her customer relationships and works hard to exceed customer expectations.

Wes is a Commercial Lines Account Executive with Brown & Brown of WA Inc. – Tacoma. His specialties include: Workers Compensation, General Liability, Professional Liability, Manufacturing, and Construction. Wes earned his B.A. in Business with a focus on Marketing from University of Washington – Tacoma, his Minor in Economics from the Milgard School of Business, and his A.A. in Business from Pierce College. He is a member of Phi Theta Kappa Honor Society. Wes is the current Board President of the non-profit organization called Safe Streets and he sits on the Advisory Council for the Tacoma Center YMCA. Outside work, Wes enjoys hiking, snowboarding, and fishing.

Britt is an Account Manager for the Personal Lines and Small Commercial Departments of Brown & Brown of WA Inc. – Tacoma. She started her insurance career in 2012, in a front desk/administrative assistant role. Realizing her own love for the industry, Britt earned her P&C Insurance License and worked her way up the ranks. A native and lifelong resident of the Pacific Northwest, Britt couldn’t think of a better place to live. She spent several years volunteering with the Tillamook State Forest in Oregon and appreciates every sunny day we get!

Lisa serves as an Account Service Specialist for the Commercial Property & Casualty Department of Brown & Brown of WA Inc. - Tacoma.

Nayeli is an Account Manager with the Employee Benefits Department of Brown & Brown of WA Inc. – Tacoma. Her specialties include: plan design, analytics, communications, and operations. Nayeli graduated in the spring of 2017 from Tacoma Community College with an Associate’s Degree in Applied Sciences and Accounting. She also has extensive professional experience in billing, payroll, business taxes, and computerized accounting. A native of the Pacific Northwest, Nayeli enjoys basking in all the wonderful scenery that Washington has to offer. She loves hiking, yoga, and traveling both locally and abroad.

Shirley is the Accounting Associate for Brown & Brown of WA Inc. – Tacoma. With more than 10 years’ experience as an accountant and payroll manger, Shirley works closely with the Accounting Leader to manage the financial processes of the Tacoma office. Her duties include: data entry, general accounting functions and clerical duties, receptionist operations, and inter-departmental support. Before joining the Brown & Brown team, Shirley worked as a Staff Accountant for TM Athletics Inc. She is a proud native of the Pacific Northwest. In her spare time, Shirley enjoys outdoor activities such as hiking, cycling, and walkathons, and spending quality time with her family and friends.

Billie is an Account Manager for the Commercial Insurance Department of Brown & Brown of WA Inc. - Tacoma. With over fourteen years in the insurance industry, Billie works with the Property & Casualty team to service a book of business. Her professional background includes both administrative and accounting experience. A proud resident of the Pacific Northwest, Billie enjoys doing yoga and spending time with her two daughters and their two dogs.

Miranda is a Senior Account Manager at Brown & Brown of WA Inc. – Tacoma, with over 19 years of insurance industry experience. Miranda’s specialties include: mid- to large group benefits, strategic planning, alternative and self-funding, employee education and advocacy, workplace wellness, and compliance requirements and adherence. She received her Associates Degree with a focus on Health Information Technology from Tacoma Community College. Outside of work, Miranda enjoys spending time outdoors with her two children.

Casee is a Commercial Marketing Analyst at Brown & Brown of WA Inc. – Tacoma. Though originally from the PNW, she began her career with Brown & Brown in 2010 in Phoenix, AZ as a Marketing Analyst. In 2012, she was promoted to Marketing Leader. As Marketing Leader, Casee developed strong working relationships with multiple insurance companies which gave her the leverage to negotiate the most competitively priced and comprehensive coverage solutions on behalf of the agency’s top clients. In 2016, she relocated to Tacoma, WA with her husband and daughter, and continued working remotely for Phoenix until she came on board with the Tacoma office in 2018. In Tacoma, Casee’s duties include the implementation of cutting-edge insurance technology platforms, improving the efficacy of agency procedures, and performing various marketing functions. She graduated from with a Bachelor’s Degree in History from Western Washington University in 2009.

Allison is an Employee Benefits Account Manager at Brown & Brown of WA Inc. – Tacoma. Originally from Wisconsin, Allison joins us most recently from California where she worked extensively with Medicare and Medicare Advantage programs. She has a strong commitment to providing superior customer service and is a natural problem solver. Allison graduated from the University of WI, Manitowoc. Outside of work, she is a mother of four who enjoys reading, painting, and being outdoors.

Laura is an Account Manager for the Personal Lines and Small Commercial departments at Brown & Brown of WA Inc. – Tacoma. She comes to the company with 29yrs of experience in the financial industry: 19yrs at Bank of America and the last decade in insurance. While new to Tacoma, she is a Northwest native whose parents were both Seattle Public School teachers, and feels that life experience has helped her educate clients on the benefits of having the right insurance products for their needs. In her spare time Laura cuddles with her cat, writes screenplays and makes short films. She looks forward to being a valuable member of the Brown & Brown team.

Matt is an employee benefits consultant in training at Brown & Brown of WA, Inc.- Tacoma. He graduated from Pacific Lutheran University in 2019 with a degree in business administration. Matt is actively gaining knowledge in the field and looks forward to helping clients with their future insurance needs. Outside of work he enjoys skiing, being outside, and anything that is competitive in nature.

Shea is a Commercial Lines Account Executive in Training at Brown & Brown of WA Inc – Tacoma. Shea was initially hired as an administrative intern in 2018 before graduating cum laude from Pacific Lutheran University with a Bachelors’ degree in Economics and a minor in Business Administration. He will be focusing on Workers Compensation and finding his niche within the property and casualty market during his training phase. Outside of work, Shea enjoys competitive sports, the outdoors, and skiing.

Jessyca Valenzuela is a Service Specialist in the Commercial Department at Brown & Brown of WA, Inc. - Tacoma. Jessyca comes with an extensive experience in customer service and effective communications and is simultaneously pursuing her Business Administration degree from University of Washington - Tacoma. She enjoys hiking, swimming, and spending time outdoors with her family and friends.

McKenzie Rota is a Service Specialist in the Employee Benefits Department at Brown & Brown of WA, Inc. – Tacoma. McKenzie has an extensive background in the healthcare and insurance industry, totaling up to 10 years of industry experience. McKenzie’s skills include a love for analytics and customer service. In her spare time, she loves to spend time with her husband and toddler son. She also enjoys hobbies such as interior decorating, shopping, watching football and traveling as much as she can.

Bio to come!

Brittany is an Account Manager for the Commercial Department at Brown & Brown of WA, Inc. - Tacoma. She started her insurance career in 2001 and has developed a very strong base in customer service and sales. In her current position, she facilitates day to day changes and annual renewals for her clients and absolutely loves what she does. She is a Pacific Northwest native and loves to travel and explore the beautiful cities of Washington State. She also can be found baking homemade cookies and pies in her spare time as well as sharing quality time with her two daughters.

Xandy is a Workers' Compensation Analyst at Brown & Brown of WA Inc. - Tacoma. She comes to the company with professional experience in the financial analytics industry with a Bachelors' degree in Public Policy from the University of North Florida. Xandy specializes in Claims & Data Analysis and is a part of our growing part Workers' Compensation practice. In her free time, she enjoys traveling, kayaking, and laying on the beach.

Connie is a Small Group Account Manager for the Employee Benefits department at Brown & Brown of WA Inc. - Tacoma. She recently moved from Michigan to Washington and comes with a 20 year history of working in many aspects of Employee Benefits Management, including years of experience in the field of Human Resources. She comes with a heart for serving others as displayed in her international mission work with orphanages for the past 14 years. This is an asset she brings to caring for her Brown & Brown clients. In her free time she enjoys her family, painting, hiking, biking, and anything that involves being outdoors.

Brad is a Workers' Compensation Claims lead at Brown & Brown of WA Inc. - Tacoma. With more than ten years' experience in the Workers Compensation industry, he has a broad background of account and claim management, and industrial insurance underwriting. Brad has a proactive, out-of-the-box, style of claim management. He also serves as a Staff Sergeant in the United States Army Reserve. In his free time, he enjoys playing with his kids, working on projects around the house, as well as hiking and camping.

Tiffany is a Digital Marketing intern at Brown & Brown of WA Inc. - Tacoma. She recently graduated from Western Washington University with a BA in Marketing and International Business. Tiffany specializes in marketing content strategy and will be building our social media presence in the upcoming months, creating fresh photo and video content, and more. In her free time she enjoys photographing concerts, traveling, and baking.